Boring words on a page.
Privacy Policy
We value our relationship with all of our customers and we are committed to respecting your privacy and meeting our privacy obligations.
This privacy policy ("Policy") sets out how we collect, use, store and disclose your personal information. When we refer to "we", "our", "us" in the Policy, we mean Fat Bastard Pies Limited.
By providing us with your personal information or using our services, you agree to this Policy. If you give us information about anyone else, then that person must have agreed to you giving us their information.
This Policy is subject to and should be read in conjunction with any other terms and conditions you agree to when using or signing up to any of our services or promotions.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz
Information Collected about you
The personal information we may collect includes your:
• name, contact details (such as your email and phone number), delivery address and payment information;
• phone conversations with our staff, which may be recorded;
• email communications, your communications with us over social media and your written and verbal interactions with us;
• details of the products or services you have purchased from us;
• your preferences concerning our products and services, such as survey and recipe rating data;
• any details you give us when you sign up to one of our promotions or competitions.
You are under no obligation to provide us with your personal information, but if you choose to withhold requested information, we may not be able to provide you with our services. For example, we need to hold certain minimum information about you for user verification purposes on our website, and to deliver products to you.
You can update your personal information anytime by accessing your account on the Fat Bastard Pies website.
You have the right under the Privacy Act 1993 to access and/or correct your personal information held by us at any time. You can do this by contacting us at [email protected]
Security of Personal Information
Fat Bastard Pies ensures that all information collected will be safely and securely stored.
We protect your personal information by restricting access to personal information, maintaining technology products to prevent unauthorised computer access and securely destroying your personal information when it's no longer needed for our record retention purposes
Disclosure of Personal Information
We will not share your information with any other organisations other than our service providers we use in order to operate our website and deliver services to you, and those third parties directly related to the delivery of the products you have purchased from the Fat Bastard Pies website.
We may choose to sell our business. In these types of transactions, personal information is typically one of the business assets transferred to the third-party purchaser. You acknowledge and agree that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set out in this Policy.
Please note that we do not hold full credit or debit card details as this service is operated by Stripe and covered by its privacy policy
Fat Bastard Pies is committed to complying with the Privacy Act and the Information Privacy Principles.
If you believe that your privacy has been breached by Fat Bastard Pies please contact us at [email protected] and we will investigate the issue.
Information we collect
When you visit or use our website or app, we collect information (including the IP address of your machine or device, the operating system and the browser your machine or device uses, the date and time you are visiting and the pages you view.
Our website may also collect information through the use of "cookies" in order to provide better customer service. "Cookies" are small files that websites place on your computer to identify you and enhance the website experience. You may set your browsers to provide notice before you receive a cookie, giving you the opportunity to decide whether to accept the cookie. You can also set your browser to turn off cookies. However, if you do so, some areas of our website may not function properly.
We use cookies to understand and improve your online experience. We may use cookies to:
• learn about your preferences, including for our products and services, so that we can present you with content that is relevant to you;
• improve our products and services;
• monitor the use of our website, including collecting data on web traffic and activity, to operate it efficiently and functionally;
• measure the effectiveness of our marketing initiatives, and our advertising referrals; and
• collect analytic data.
How we use your information
We may use your personal information:
• to process your transactions and administer your account;
• so that we can provide you with our products, services and information, including promotional and marketing materials;
• to ensure your eligibility for our services;
• to update you on the delivery of products and for customer support purposes;
• to comply with our obligations to you and other third parties involved in the supply of our products to your property;
• to improve or update our services, products and our website/app;
• for internal purposes (such as staff training and billing);
• to confirm any information you have provided to us; and
• to contact you in relation to your enquiries
By providing your email address or mobile phone number, you consent to us sending you information connected with the above collection and use purposes via email or text message. We may also send you newsletters or other information we think you may be interested in and which we may market and promote our products and services, or the products and services of others. You can opt out of marketing messages at any time, by clicking the unsubscribe button in an email.
Information regarding your usage of our website is collected to help us offer the services you need each time you visit and to improve our services generally. We may also use this information to improve our advertising and marketing of related products and services.
Changes to Privacy Policy
Fat Bastard Pies reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]